Benefits of Using IRC or Group Chat & Video Conference During Incident Management

When a team of engineers is dealing with a real-time incident, such as a system outage, troubleshooting a problem or dealing with a malicious hacking attack, having excellent communications is critically important. The appropriate communications tool can make a world of difference in dealing with the issue and learning from it afterwards. As important as… Continue reading Benefits of Using IRC or Group Chat & Video Conference During Incident Management