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Tag: technology operations

  • Trinity Method of Technology Management

    In the Trinity Method of Technology Management, tasks and responsibilities are categorized under three types of roles: Creator, Guardian and Recycler. If you are the CTO or VP of Technology at an organization, your team needs to do three things effectively and regularly: Innovate; improve; create new products, features, services & processes Operate; maintain; execute…

  • Benefits of Using IRC or Group Chat & Video Conference During Incident Management

    When a team of engineers is dealing with a real-time incident, such as a system outage, troubleshooting a problem or dealing with a malicious hacking attack, having excellent communications is critically important. The appropriate communications tool can make a world of difference in dealing with the issue and learning from it afterwards. As important as…

  • Opinion on the Amazon S3 Outage; Checklist for Dealing with Outages

    My journalist colleagues at Wired.com published some of my comments related to Amazon S3.1 Wired also posted another article titled Customers Shrug Off S3 Service Failure. I agree with the views of many of the customers expressed in the article. Don MacAskill, CEO of the popular photo hosting site Smugmug, wrote an understanding post about…